btji Privacy Policy

01 Information We Collect

When you register and use the btji platform, we may collect the following types of information:

a) Identity Information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport number (for identity verification)

b) Financial Information:

• bKash, Nagad, or Rocket account number (for deposits and withdrawals)
• Bank account details (for bank transfers)
• Transaction history and amounts

c) Technical Information:

• IP address and device identifier
• Browser type and operating system
• Session duration and usage patterns
• Login history and location data (if permission is granted)

d) Usage Information:

• Which games were played and for how long
• Betting history and preferences
• Customer support communication records

02 Purpose of Using Information

We use the information we collect for the following legitimate purposes:

• Account Management: Handling registration, login, identity verification, and account security.
• Financial Transactions: Processing deposits and withdrawals and preventing fraud.
• Service Improvement: Analysing user experience to improve the platform.
• Customer Support: Resolving your issues and complaints promptly.
• Age Verification: Ensuring that services are provided only to those aged 21 or above.
• Responsible Gaming: Identifying unusual or high-risk playing patterns and providing support.
• Promotional Information: Notifying you about bonuses, offers, and updates with your consent.
• Legal Obligations: Retaining information required to comply with applicable laws and regulations.

03 Data Storage and Security

btji treats the security of your personal information as its highest priority. We apply the following technical and administrative measures:

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is kept in an encrypted state.
• Access Control: Only authorised staff can access the information they need.
• Security Audits: Regular system audits and security assessments are conducted.
• Firewall and Monitoring: Round-the-clock system monitoring and intrusion prevention systems are active.

Your information may be retained while your account is active and, after account closure, for a defined period as required by legal obligations. Financial transaction records are generally retained for up to 5 years.

04 Sharing Information with Third Parties

btji may share information with third parties in limited circumstances:

• Payment Processors: Information required to complete transactions via bKash, Nagad, Rocket, and bank transfer.
• Identity Verification Services: Trusted verification providers to complete the KYC process.
• Gaming Software Providers: Providers such as Pragmatic Play, Spribe, JILI, and PG Soft may receive the minimum information necessary to operate games.
• Legal Obligations: Information may be provided in response to a written request from a competent authority or a court order.
• Fraud Prevention: With relevant authorities to address suspected fraudulent activity.

All third-party providers are contractually bound to uphold our privacy standards. They may use information only for the specified purpose and may not share it with anyone else.

05 Cookies and Tracking Technologies

btji uses cookies and similar technologies on its website. Cookies are small data files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for login state and session management. These cannot be disabled.
• Functional Cookies: Remember your preferences for language settings and a personalised experience.
• Analytics Cookies: Help analyse website usage patterns to improve the service.
• Security Cookies: Detect and prevent fraudulent activity.

You can control or disable non-essential cookies through your browser settings. However, doing so may limit the functionality of some services.

06 Your Rights

You have the following rights regarding your personal information:

• Right to Know: The right to know what information we have collected and stored about you.
• Right to Correction: The right to request correction of inaccurate or incomplete information.
• Right to Deletion: The right to request deletion of your personal information in certain circumstances.
• Right to Restrict Processing: The right to request that processing of your information be temporarily suspended in certain cases.
• Right to Object: The right to object to processing for marketing purposes or to certain types of processing.
• Right to Portability: The right to receive a copy of your information in a readable format.

07 Account Closure and Data Deletion

You may request closure of your btji account at any time. After account closure:

• Personal identity information will be deleted or anonymised once legal obligations have been met.
• Financial transaction records will be retained for a defined period as required by regulatory requirements.
• Information related to fraud or manipulation may be retained for an extended period.
• Any outstanding balance must be settled before the account is closed.

To request data deletion, contact our customer support team via live chat or email.

08 Privacy of Children and Minors

btji's services are intended only for individuals aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.

If we learn that a minor has registered on our platform, we will:

• Immediately suspend and close that account.
• Delete the collected information as soon as possible.
• Cancel any pending transactions and arrange to return any deposited funds.

If you believe a minor is using our platform, please notify us at [email protected].

09 Links to External Websites

The btji website may contain links to other websites, such as payment portals or gaming software provider sites.

These external websites have their own privacy policies and btji is not responsible for their policies or practices. We recommend that you read the privacy policy of each external site you visit.

10 Policy Changes and Notifications

btji reserves the right to update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date on this page will be changed.
• For significant changes, a notification will be sent to your registered email or posted on the platform.
• Continued use of the platform after an update will be considered your acceptance of the new policy.

We recommend that you visit this page regularly to stay informed about the latest policy.

11 Contact and Complaints

For any questions, requests, or complaints about this Privacy Policy, please contact us:

We generally respond to written requests within 2-5 business days. For urgent matters, please contact us via live chat.